Claims

At Society Insurance Brokers, we believe that the real value of our relationship with you is proven during the claims process. That’s why we are committed to delivering fast, efficient, and expert support when it matters most.

 

Our Claims Philosophy

Our claims approach is grounded in four core principles:

• Client Advocacy: We act in your best interests throughout the claims process.

• Clarity: We help you understand complex policy wording and coverage.

• Prevention: We support your efforts to reduce the number and cost of claims through effective risk management.

• Compassion: We provide steady, reliable support during difficult times.

 

How We Help You During a Claim

When you lodge a claim, we are here to guide and assist by:

• Providing the insurer’s claim form and advising on its completion

• Submitting the claim on your behalf

• Coordinating appointments with assessors, restorers, and repairers

• Negotiating claim settlements with the insurer

• Advocating for your full policy entitlements

 

Claims Procedure

All incidents or losses (excluding workers’ compensation claims) that could result in a claim should be reported to our Claims Manager as soon as possible.

Initial notification can be made by phone or email and should include:

• A brief description of the incident

• Date and time of occurrence

• Location of the incident

• Estimated loss amount

• Any immediate actions taken to reduce further loss

 

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